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Crying For Help Online - by Jim Edwards(c) Jim Edwards - All Rights reserved ===================================== Anyone surfing the Internet for more than a week eventually needshelp from someone else. Whether regarding an online purchase,technical support on computer hardware, software support or someother type of help, sooner or later everyone needs assistance. The way in which you ask for help has everything to do with how fastand how well you receive assistance. In the online world whereemail rules, the following tips will help you get what you need andget on your way quickly. * Remember the "person" on the other end * When something on your computer or a particular website doesn'tfunction properly, irritation seems a natural reaction, especiallywhen you have no clue why things don't work or how to fix them. Asense of helplessness often leads to feelings of frustration andanger. However, no matter how upset you get, you must alwaysremember that a live person will receive your email communicationand, in many cases, they didn't cause your problem directly. Remember, those email "missiles" that make you feel better in theshort term will almost always come back to haunt you over the longhaul. When first asking for help, never send notes with phrases such as"If you don't respond to me within two hours I'm going to contact mylawyer." or "I sure hope this isn't a scam." Rarely do such commentsproduce the cheerful help or assistance you actually want. * "Please" and "Thank You" * Common courtesy goes a long way towards getting what you want,especially regarding technical support. Notes with nasty commentsput the person on the receiving end in a bad frame of mind. However,notes with a polite tone sprinkled generously with "please" and"thank you" will usually receive prompt and courteous attention.You can always get more severe later if you must. * Don't use ALL CAPS * Using all capital letters in an email rates the same as SHOUTING insomeone's face! Ignorance of this custom online does not excuse thebehavior. Though you may think typing certain words in ALL CAPS merely showsemphasis on your part, to a "computer geek" you will seem rude andoffensive. Once you have offended the person from whom you seekhelp, your chances of receiving that help diminish significantly. * Get to the point * Everything happens quickly online. Time ranks number one as thecustomer support person's scarcest resource and they don't have timeto read long emails to figure out what you need. When asking for help, always include your name, contact information,order information, specific dates and a clear description of thehelp or information you need. Avoid including any extraneous information that won't contributedirectly in assisting someone in giving you exactly what you need. Though the Internet and email may seem like an instant solution tomany problems, people still run the technology. If you need helpfrom another person, don't treat the person like a machine. You'llget a lot further by doing it this way. - Jim Edwards writes a syndicated newspaper column in plain languagefor non-technical people about current Internet issues, challenges,news, HOT new tools... and much more! -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-"Finally – a Simple, Video-Based Training System on CD-ROMthat Teaches You Step-By-Step How to Make Real Money Online-100% Guaranteed!" You can start with a few bucks and a goodidea to make lots of money online! I did, and I'll teach youhow no matter what product or service you sell... Click Here
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